Orders are generally packed and shipped within 1-2 business days after your order is placed on the website and then normally take an additional 2 – 4 business days to be delivered to you by the courier.
Orders are processed from Monday to Friday during normal business hours, 8:30 AM – 4:30 PM EST.
You may return damaged or defective merchandise within 5 business days after the delivery date for a full refund.
WHEN WILL MY ORDER SHIP?
We process orders in the order in which they are received. We don’t work nights, Saturdays or Sundays. On Monday we are first processing orders from Friday night, then Saturday and Sunday. New orders placed on Monday do not ship on Monday because Mondays are used to process the weekend orders. We begin shipping Monday orders on Tuesday or Wednesday, depending on how busy the weekend was. Towards the end of the weak we are caught up and in “real-time.” So on Thursdays or Fridays, we could be fulfilling orders placed within the last 24 hours or that same day.
WHEN WILL I RECEIVE MY ORDER?
Assuming you read the first question “When will my order ship?” you know that orders usually take 24 – 48 hours to leave our warehouse. Once the order is picked and boxed, we’ll generate the shipping label and hand the package over to the carrier. Courier delivery times are estimates! the delivery origin is up state New York and can take 1-4 business days to be delivered domestically depending on your location. International orders can take an additional 3-7 business days to be delivered.
HOW MUCH IS SHIPPING?
Our shipping rates are based on the total weight of your package. Once you’ve added items to your shopping cart, you can estimate shipping to your location. When viewing your cart, click the words “ESTIMATE” to estimate shipping.
Generally speaking, the cheapest method of shipping for packages weighing less than 5 pounds within the US is USPS Priority Mail. For packages over 5 pounds shipping with the US, FedEx or UPS is generally cheaper than the USPS.
HOW WILL MY ORDER SHIP?
You choose the courier during checkout. You choose based on price and your carrier preference. People often ask which carrier is faster. That depends on where you live in relation to our warehouse
HOW DO I TRACK MY ORDER?
You will receive a tracking email as soon as your order ships. You can follow the link within that email to get detailed tracking from the carrier. Carriers may require up to 24 hours before details become available. You can also get your tracking number by logging into your account and looking up your order history. Tracking numbers are linked to your order once the order has shipped.
WHY HASN’T MY TRACKING INFORMATION BEEN UPDATED?
We do not control shipment tracking updates once packages have been picked up by the carriers. FedEx and UPS provide door to door updates both domestically and internationally. FedEx and UPS updates are very detailed and timely. The USPS tracking however their details are not always up to date. The USPS scans packages randomly and sometimes the tracking details are posted online after the package has already been delivered.
I DO NOT LIVE IN THE USA, WILL YOU SHIP TO ME?
We ship to approximately 35 different countries. If you do not see your country listed in the dropdown list when estimating shipping, checking out, or trying to create an account, we do not ship to that specific country. All customers are responsible for paying their country’s duties, taxes, tariffs, VAT, fees, etc. (if applicable) when they receive the goods. Pinball Life is not responsible for import fees customers MAY have to pay and we cannot alter the description of goods or value for your order.
I LIVE IN A COUNTRY WHERE THE GOVERNMENT CHARGES OUTRAGEOUS IMPORT TAXES/DUTIES. WILL YOU MODIFY THE CUSTOMS FORMS AND LOWER THE VALUE OF THE PRODUCTS I HAVE PURCHASED?
No, absolutely not. Please do not ask us to break the law. Inquiries such as these will not be answered. We run a legitimate business and follow the US shipping rules and regulations. All parcels are shipped with a commercial invoice stating the actual value of the contents. This invoice matches the declared value of the contents on the customs forms. All customers are responsible for paying any import fees their country MAY impose upon delivery of the order.
